Terms and Conditions
We only collect, process, use, share, and store your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be because:
We need to use your personal information to create a contract or take steps to enter into a contract with you. For example, to manage your booking with us, to take payment for your booking, or to complete your travel arrangements.
We need to use your personal information for our legitimate interest as a commercial organization. For example, we may record calls to our customer service center to review how we handle calls and make any necessary improvements or share your personal information to improve our products and services. In all such cases, we will look after your information at all times in a proportionate way, that respects your privacy rights and follows our Privacy Notice, and you have a right to object to processing.
We need to use your personal information to comply with a relevant legal or regulatory obligation that we have. For example, in some countries, we are required to provide API to border control, customs, and law enforcement officers at ports of entry and exit on your itinerary.
We have your consent to use your personal information for a particular activity. For example, where you consent to us sharing with you special offers about Marko Globe Services Fz LLE which we think may be of interest.
We need to use your personal information to protect your vital interests. For example, we may need to report your medical condition to a hospital or clinic in the event of an emergency on holidays.
Booking Terms & Conditions
1. The Contract
In these terms and conditions, “the Company”, “we” or “us” means Marko Globe Services Fz LLE.
The Booking Form, these Conditions, the brochures (if any) of which the Booking Form forms a part, information on our website and any acceptance of a booking by the Company shall form the sole basis of the contract between the Company and the person signing the Booking Form (“Client” or “you”) and us (the “Contract”).
The Contract is governed exclusively by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, and the Dubai Courts shall have exclusive jurisdiction to determine any dispute or claim that arises out of or in connection with the Contract.
These Conditions apply equally to you and all persons named in your booking. When you make your booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Conditions.
The Client who signs the Booking Form or makes and pays for the booking must be at least 21 years old.
1.1 Contact Us
If you have a query regarding your booking or encountered any problems whilst making your booking, or if you experience any technical problems during your interaction with sales team please email details to Info@mgservices.ae or alternatively call us at +971523237283 during office hours.
2. Your Data
Any data, including your data, provided by you to us for your booking shall be treated following our Privacy Policy.
3. Researching a Holiday With Us
3.1 Prices
We reserve the right to change holiday prices shown on our website or brochures.
You will be informed of the exact cost of your tailor-made itinerary at the time of booking. Prices are per person (based on 2 people sharing) and include flights, accommodation, and meals mentioned in your itinerary.
Some destinations (like Maldives) require mandatory resort transfers – if not booked with us, you must arrange directly with the hotel at least 72 hours before travel.
Prices may vary between online, phone, or travel agent bookings. Final confirmed prices will be shared with you before you book.
Unless mentioned, prices do not include: travel insurance, visas, airport transfers, meals outside the package, excursions, room service, laundry, hotel extras, early/late check-in, parking, gratuities, or taxes.
3.2 Hotel Meal Plans and Room Configurations
Half-board or all-inclusive offers may apply only to certain restaurants. For more than 2 people in a room, extra bedding may come at an additional charge.
3.3 Special Offers
Hotel offers shown on our website are subject to change. Full terms & conditions will be provided at the time of booking.
3.4 Flights
Infants must be under 2 years old on the return flight date.
Our website information is provided by Marko Globe Services Fz LLE, not the airlines.
4. Making a Booking
4.1 Where to book and payment
Bookings can be made at Marko Globe Services Fz LLE outlets, through your travel agent, or online.
Full payment or a deposit is required at the time of booking. Special conditions may apply during peak seasons.
4.2 Booking Confirmation
A booking is confirmed only when we issue an acceptance along with confirmation of accommodation, flights, and other related services. Once full payment has been received, Marko Globe Services Fz LLE will provide your travel documents, including flight tickets and service vouchers for land arrangements.
It is your responsibility to carefully review all travel documents to ensure the details match your request. In case of any errors, please contact us or your travel agent immediately, as corrections may not be possible later.
For bookings made through a travel agent, all payments you make are initially held by the agent on your behalf. Once the booking is accepted by us, the agent will then hold these funds as our representative.
4.3 Communications
When you book directly with Marko Globe Services Fz LLE, all communication will be sent to the email address you provided during the booking process.
If the booking is made through a travel agent, all communication must take place through the travel agent.
4.4 Ways of Paying
For bookings made over the phone or in person, payments can be made by cheque, cash, debit, or credit card. Depending on local regulations, payments made by credit card may be subject to a fee, which will be clearly informed to you at the time of booking. Please note that if a cheque is returned unpaid by your bank and needs to be re-presented, an additional charge will apply.
Marko Globe Services Fz LLE is PCI DSS (Payment Card Industry Data Security Standard) certified and fully complies with the required guidelines to ensure secure handling of all payment card transactions.
If, for any reason, we do not accept your booking, all amounts paid will be refunded in full, and no further liability will rest with us.
If the final payment is not received by the due date, Marko Globe Services Fz LLE reserves the right to treat the booking as canceled, and the cancellation terms outlined in clause 6.2 will apply.
4.5 Special Requests
Marko Globe Services Fz LLE will make every effort to accommodate special requests such as adjacent rooms, specific room numbers, or preferred bed types. While these requests will be noted at the time of booking, we cannot guarantee their availability. Please note that the inability to fulfill such special requests does not constitute grounds for compensation.
5. Important Travel Information
5.1 Visiting a Muslim Country during Ramadan
Ramadan dates may vary by one or two days depending on the location. Marko Globe Services Fz LLE advises visitors traveling to Muslim countries during this period to respect those observing the fast by avoiding eating, drinking, or smoking in public during daylight hours, and by dressing modestly in public areas.
Most hotels and resorts provide screened-off private areas for non-Muslims, while certain tours, entertainment, bars, and facilities may be limited. In Abu Dhabi, alcohol is generally not served in bars and restaurants during Ramadan, although it is usually available through room service. In Dubai, alcohol may still be served outside fasting hours, and some hotels in Oman also continue limited service during the holy month.
5.2 Passports & Visas
It is the traveler’s responsibility to ensure that their passport is valid, in good condition, and accompanied by all necessary visas prior to departure. Many destinations require that passports remain valid for at least six months beyond the return date of travel. Marko Globe Services Fz LLE also recommends keeping a copy of all essential travel documents while traveling.
Passport, visa, and other immigration requirements vary by destination, and it is the sole responsibility of the traveler to confirm these details with the relevant Embassies or Consulates. Marko Globe Services Fz LLE cannot be held liable if a traveler is unable to proceed with their trip due to non-compliance with these requirements.
5.3 Travel Insurance
Marko Globe Services Fz LLE strongly advises all clients to obtain a comprehensive travel and medical insurance policy prior to departure, ensuring it meets their specific requirements. It remains the traveler’s responsibility to confirm that the chosen insurance coverage is both adequate and appropriate for their individual needs.
5.4 Health Matters
Marko Globe Services Fz LLE recommends contacting your doctor at least six weeks before traveling to confirm any required vaccinations or overseas health precautions. Some countries also restrict the possession of certain prescription medications, so it is important to check with the relevant consulate before departure. Ultimately, it is your responsibility to ensure you are medically fit to travel and able to participate in all services included in your booking.
5.5 Early Check-in and Late Check-out
Flight times may result in you arriving early or departing late from your hotel. If this is the case we strongly advise you to either book your accommodation room the night before so that you can be assured it is ready on your arrival or to extend your hotel booking for the night of your departure so you have full use of its facilities until you leave the hotel. Our travel consultants will let you know flight times when you book so you can make suitable arrangements.
5.6 Excursions You Buy Whilst on Holiday
Excursions or additional tours that you decide to book or purchase while on holiday are not included in the package provided by Marko Globe Services Fz LLE. For any such excursion or tour, your contract will be directly with the operator offering that service, not with us. Marko Globe Services Fz LLE is not responsible for the delivery of the excursion or tour, nor for any incidents or issues that may occur during its operation by the provider.
5.7 Fees Payable Locally
The country you are traveling to may require certain fees or charges to be paid locally. These costs are not included in the package price provided by Marko Globe Services Fz LLE and are the sole responsibility of the traveler.
5.8 Your behaviour
If, in our reasonable opinion or in the reasonable opinion of the service provider involved in your booking, your behavior or the behavior of any member of your group is disruptive, threatening, abusive, causes unnecessary inconvenience, or is likely to cause danger, damage, distress, disturbance, or annoyance to others or to property, Marko Globe Services Fz LLE reserves the right to terminate your travel arrangements immediately without any liability. In such cases, no refunds will be issued, and we will not be responsible for any costs or expenses incurred due to this termination.
6. Changing or Cancelling a Booking
6.1 If you wish to Change Your Booking
If you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible.
Any request for changes must be made in writing from the lead person on your booking. You will be charged an amendment fee following 6.3 below. You will also be required to cover any increase in the cost of your holiday as a result of your amendment. Please note that certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100%.
6.2 If You Cancel Your Booking
Any member of your party may cancel their travel arrangements at any time, provided that written notification from the lead passenger or your travel agent is received at the offices of Marko Globe Services Fz LLE. As we incur costs when processing cancellations, you will be required to pay applicable cancellation charges, which in some cases may be recoverable under your travel insurance policy. Please refer to section 6.3 for full details regarding cancellation and amendment fees.
Kindly note that failure to cancel in advance may result in a No-show fee in addition to any other penalties imposed by suppliers. Certain travel arrangements may be strictly non-refundable once reserved, and cancellations in such cases may incur charges of up to 100%.
6.3 Cancellation and Amendment Charges
If you decide to make a change to your existing booking, in the event that we can meet that request, you will be charged a Change fee per person in addition to any applicable rate changes or extra costs incurred, as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. The change fee schedule is as follows:
Change Fee Per Person
If you decide to make a change to your existing booking, in the event that we can meet that request, you will be charged a Change fee per person in addition to any applicable rate changes or extra costs incurred, as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. The change fee schedule is as follows:
6.4 If We Change Your Booking
First change requests will be complimentary, plus any applicable rate differences, additional costs incurred by Marko Globe Services Fz LLE, and any charges imposed by our suppliers.
Each subsequent change will incur a fee of AED 100 per person, in addition to any applicable rate changes, extra costs incurred by Marko Globe Services Fz LLE, and any charges imposed by our suppliers.
Note: Certain arrangements may not be amended once confirmed, and any alteration or cancellation could result in a charge of up to 100% of that part of the arrangements, in addition to the fees mentioned above.
If you wish to cancel your booking, the following cancellation charges will apply:
Period before departure – Cancellation charge as a % of total holiday cost (excluding insurance premiums and any amendment fees already paid):
More than 25 days: Loss of deposit
25 – 15 days: 50% of total holiday cost
14 – 8 days: 80% of total holiday cost
7 – 0 days: 100% of total holiday cost
Please note: For certain travel arrangements and flights, the cancellation fee may be higher than the amounts listed above. This includes, without limitation, certain travel periods, room types, published flights, and special fares which are often non-changeable and non-refundable at the time of reservation. In such cases, tickets are typically issued immediately with the airline, and therefore a 100% cancellation fee applies as soon as the booking is made. Full details of applicable cancellation charges will be provided at the time of booking.
All charges for amendments or cancellations will be calculated from the date on which Marko Globe Services Fz LLE receives your request or written notification.
7. If Issues Arise During Your Holiday
7.1 If You Have A Complaint
We at Marko Globe Services Fz LLE are dedicated to providing our valued customers with the highest standard of products and consistent service quality. If you have a complaint during your trip, please inform the local representative or the accommodation management immediately and provide as many details as possible.
If this procedure is not followed, we may be deprived of the opportunity to investigate and resolve your complaint during your holiday, which may affect your rights under this contract.
It is strongly advised that you raise any concerns directly with the supplier of the services in question, as well as with our local representative or agent, without delay. Wherever possible, please complete any available report form while still at the resort.
7.2 Feedback
We value your feedback. If you would like to share feedback with us about your holiday experience, you can do so by post or email. Please provide as much information as possible, including your reference and holiday dates where applicable.
7.3 Our Liability To You
- Our obligation is to take reasonable skill and care in the performance of our contractual obligations, subject to and in accordance with the Contract.
The Company is not itself a provider of accommodation, ground services, tours or other activities nor does it control the third parties who provide such services in connection with your holiday.
We do not accept liability for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from (i) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or - (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable; or
- (iii) events beyond our control (as defined in clause 7.4).
Except in the cases of death or injury, our liability is limited to a maximum of the booking price attributable to the person affected. This maximum applies where you prove that no benefit or enjoyment has been obtained. In all other circumstances, we agree to pay compensation that is reasonable and proportionate for the reduction in value of your booking and any loss of enjoyment you prove subject to the above maximum. - Where properties are not featured in our brochures or other literature or on our website, we will not be liable for any claims that such properties booked at your express request do not satisfy your expectations.
- The terms, conditions and provisions in (or referred to in) the Company’s ticket shall apply in respects to the carriage by air of a Client by the Company.
- Your booking may be serviced by carriers, providers of accommodation, car rental companies, catering and other parties who have their own booking conditions of carriage and business and over whom we may have no direct control. Their booking conditions may strictly limit the circumstances in which compensation is payable to you by them and you agree to be bound by their booking conditions. Such booking conditions are available from us upon request.
- We will not accept responsibility for services or facilities which do not form part of our contract with you, such as any excursion you book whilst you are away, or any service or facility which your hotel or other supplier agrees to provide to you. Such arrangements do not form part of your pre-booked holiday arrangement with us.
- We have no involvement in such activities or excursions and they are not run, supervised or controlled in any way by us. They are provided by local operators and other providers who are completely independent from us and in relation to whom we have no liability.
- Save as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss or damage.
8. Your Responsibilities
You are responsible for ensuring that you and every member of your travel party hold valid passports, visas, vaccination certificates, and any other documentation required for entry into the countries you plan to visit, including any transit points, before your departure. Marko Globe Services Fz LLE cannot be held liable for any costs, penalties, or issues that arise from failure to comply with these requirements. We strongly recommend that you confirm the necessary documentation with the relevant passport authorities, embassies, or consulates if you have any questions or concerns.
9. Information
The details provided are correct at the time they were issued.